These terms apply to purchases from and use of manalsmaoui.com, the online store of MANAL SMAOUI. Please read them with our Delivery Policy, Return and Refund Policy, Privacy Policy and Cookie Policy. For assistance, contact info@manalsmaoui.co.

1. Placing an order

You must be legally able to make the purchase and provide accurate contact, delivery and payment information. Review your items, sizes, delivery address and total before submitting your order.

After checkout, your order confirmation records the items and amount ordered. If an availability, payment, pricing or delivery issue prevents us from fulfilling an order, we will contact you promptly. We will not substitute an item or charge an increased price without your agreement. If we cannot fulfil a paid item, we will arrange the refund due under applicable law.

2. Products, prices and payment

Product pages describe the item, sizing, price and any specific conditions. Screen settings can affect colour appearance. This does not affect your rights if an item is faulty or materially different from its description.

Checkout is charged in Kuwaiti dinars (KWD). Any other currency display is a guide. Your payment provider may apply its own conversion rate or fees. Delivery charges and any taxes or duties collected by us are shown before you place your order. Please check the delivery information for any customs duties or import charges payable separately in your destination.

If a material pricing or product error affects your order, we will contact you to agree a correction or cancel the affected item and refund the amount paid. We will not charge an increased amount without your agreement. Later price changes do not change an accepted order.

3. Delivery and pre-orders

Available delivery methods, charges and estimated times are explained in our Delivery Policy and at checkout. Standard Kuwait delivery is 3 KWD with an estimated delivery time of 1 to 3 business days. International delivery is by DHL, with an estimated time of 5 to 7 business days. Destination, customs and circumstances affecting delivery can change the estimate. Contact us if an order is delayed or missing.

Any pre-order must be identified before purchase, with the expected dispatch timing and payment terms. If timing changes materially, we will contact you about the available options. Your mandatory cancellation and refund rights remain applicable.

4. Changes, returns and refunds

If you need to change or cancel an order, contact us promptly. Changes may become impractical once processing or dispatch has begun. This does not remove a legal right to cancel or return.

Our Return and Refund Policy explains eligibility, time limits and the process. Contact us if an item is faulty, damaged or incorrect. Any condition concerning tags, packaging or ordinary change-of-mind returns does not remove mandatory rights relating to defective or misdescribed goods.

5. Promotions and website use

Promotions are subject to the conditions shown with the offer, including dates and product eligibility. Discounts are reflected in the amount paid and any refund for the returned item. New promotion conditions do not retrospectively alter an accepted order.

Do not misuse the website, attempt unauthorised access, interfere with its operation or submit unlawful content. Our brand materials, photographs and designs are protected by intellectual property rights. You may use the website for personal shopping; other reproduction or commercial use requires permission or a lawful basis.

If you submit a review or photograph, you must have permission to share it. You permit us to display that content for the review feature for which you submitted it. We may remove unlawful, misleading or abusive submissions.

6. Responsibility, applicable law and changes

We are responsible for obligations that applicable law places on us. Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded. Contact us first about an issue so we can try to resolve it.

Kuwait law governs these terms, subject to any mandatory protections and rights to use courts or complaint procedures that apply to you elsewhere. Any dispute will be handled by the courts or complaint procedures available under applicable law.

We may update these terms for future use and purchases. The version applicable when your order was accepted continues to govern that order, except where a change is required by law. Contact: info@manalsmaoui.co. Boutique: The Avenues Mall, Phase 3, Kuwait.