MANAL SMAOUI values your privacy. This policy explains how we handle personal information when you visit manalsmaoui.com, place an order or contact our team. Our online store is hosted by Shopify.

1. Information we collect

When you shop or contact us, we collect the information you provide, such as your name, email address, telephone number, billing and delivery addresses, order details, messages and marketing preferences. If you create an account, we also receive the account information needed to provide it. If you submit a review, we receive your review and any photographs or other content you choose to include.

Our store and its service providers also receive technical information, which can include your IP address, browser and device details, pages viewed, interactions, approximate location derived from your IP address, and cookie or similar identifiers. The information collected depends on the features you use and the applicable privacy choices.

Payment providers handle the payment information needed for your chosen payment method. We receive transaction details, payment status and related information needed to manage orders and refunds. Please do not send payment card details by email.

2. How we use information

Purpose	Information involved
Process purchases, delivery, returns and refunds	Contact, address, order, transaction and delivery information
Answer enquiries and provide account support	Contact details, account and order information, messages
Protect the store and investigate suspected fraud	Order, transaction, device and technical information
Send marketing where permitted and manage preferences	Contact details, preferences and relevant shopping or message interactions
Provide reviews and improve the shopping experience	Submitted content, shopping interactions and technical information, subject to applicable choices
Maintain business records and meet legal obligations	Order, transaction and other relevant records

Where data protection law requires a legal basis, we use information as necessary to fulfil our agreement with you, meet legal obligations, pursue legitimate interests where permitted and appropriately balanced, or act on your consent. Consent can be withdrawn without affecting processing already lawfully carried out.

3. Service providers and other recipients

We share information needed to operate our business with providers of store hosting, checkout and payments, delivery and tracking, customer support, marketing, reviews, and retail order management. Shopify provides our store platform, MyFatoorah processes payments through checkout, and DHL handles international deliveries.

Our store's connected services include Klaviyo for marketing, Loox for reviews, CWILL (ParcelPanel) for delivery tracking and Timesact for pre-order features. Depending on the service, relevant information may include contact details, purchase history, order and delivery information, submitted reviews and interactions. The providers involved depend on the features you use. Currency display, social feeds and embedded video can also involve Nova, Instafeed, Instagram (Meta) and YouTube (Google), which may receive device, connection and interaction information when their features load.

We may disclose relevant information to professional advisers, public authorities or other recipients where necessary to meet legal obligations, handle a dispute or protect lawful rights. A provider's own privacy notice may also explain processing it carries out for its own purposes. Read Shopify's privacy notice, Klaviyo's notice, CWILL's notice, Timesact's notice and DHL's notice.

4. Marketing and cookies

You can unsubscribe from marketing emails using the link in the message or contact us at info@manalsmaoui.co. Withdrawing from marketing does not stop essential messages about an order or an enquiry. Our Cookie Policy explains cookies, similar technologies and available choices.

5. International processing, retention and security

Our international service providers may process information outside Kuwait. Transfers are subject to the safeguards required by applicable law. Contact us for information about the recipients and safeguards relevant to your information.

We keep information for the period needed for the purpose for which it was collected, taking account of order fulfilment, returns, accounting requirements, fraud prevention and legal claims. We may retain records after an unsubscribe or deletion request where needed to meet legal obligations or establish, exercise or defend legal claims. Limited preference records may be kept to respect an opt-out.

We take reasonable steps to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

6. Your requests and contact

Depending on the law that applies, you may have rights to access, correct or delete information, obtain a copy, restrict or object to processing, withdraw consent, or complain to a competent authority. Email info@manalsmaoui.co to make a request. We may need to verify your identity and will explain relevant limitations and respond within any applicable legal time limit.

Our store is intended for customers who can legally enter into a purchase agreement. If you believe a child has provided personal information without appropriate authorisation, please contact us.

We may revise this policy as our services or legal requirements change. The current policy will be available on this page. Contact: info@manalsmaoui.co. Boutique: The Avenues Mall, Phase 3, Kuwait.